You tap the login button and the screen freezes on a spinning wheel, or a message tells you your document was rejected. The usual cause is something local to your device, your session or your account record, not a fault in the game itself.

Identity verification is stuck or documents are rejected

You uploaded a document and the status still shows as pending, or you receive a note saying the image cannot be accepted.

• The photo is blurry or the text is partly out of frame.
• The document is expired or the corners are cropped.
• The name on the document does not match the name on the account.
• The file is a screenshot rather than a direct photo of the original.
• You sent one side of a two-sided document.

1. Open the verification area in your account and check which document is still outstanding.
2. Take a new photo in a room with even light and no glare on the surface.
3. Place the document flat and fill the frame, leaving a small margin around all four edges.
4. Make sure the expiry date and your full name are readable without zooming.
5. Upload the file in a common image format rather than a scanned PDF if the form allows it.
6. Submit only the document the form asks for; sending extras can slow the review.
7. Wait for the review to finish before uploading again, so you do not create duplicate requests.

Contact support if the same document is rejected after a clear re-upload, or if the status has not moved after you have submitted everything requested.

A withdrawal stays pending longer than expected

The cashier shows the request as pending and the balance has not moved to your payment method.

• Verification is not complete, so the request is held.
• A bonus is still active and its conditions are not finished.
• You changed your payment details after making the deposit.
• The withdrawal amount is larger than the method can receive in one request.
• You submitted a second request while the first was still open.

1. Check the status of your identity verification first, because a pending check blocks payouts.
2. Confirm that any active bonus has met its play conditions before you request a withdrawal.
3. Make sure the withdrawal goes back to the same method you used to deposit where that is required.
4. Cancel a duplicate request if you opened one by mistake, then keep a single active request.
5. Log in from the same device and network you normally use, to avoid a security hold.
6. Note the reference of your request before you contact anyone, so support can find it quickly.

Contact support once verification is complete, the bonus conditions are met and the request is still pending with no change.

Pages and games fail to load on a phone

The lobby appears blank, a game stays on its loading screen, or the page reloads itself mid-round.

• The phone browser is out of date or has a full cache.
• A weak mobile signal drops the connection during a game.
• A content blocker or private mode is stopping scripts.
• Too many tabs are open and the phone is low on memory.
• The site is being accessed through an old bookmark or a redirect.

1. Close every other tab and reopen the site in a fresh browser window.
2. Clear the browser cache and cookies, then sign in again.
3. Turn off content blockers or private browsing for the session and reload.
4. Switch from mobile data to Wi-Fi, or the other way round, and try the game once more.
5. Open the site by typing the address directly instead of using an old bookmark.
6. Update the browser from your phone’s store, then restart the phone and try again.

Contact support if the lobby loads but one specific game never does, or if the problem continues on a second browser and a stable connection.

Welcome bonus or free spins are missing

The balance did not change after your first deposit, and the free spins are not visible in the bonus area.

• The bonus code was typed with a space or a wrong character.
• The deposit was made before the code was entered.
• A different offer was already active on the account.
• The minimum deposit for the offer was not reached.
• The spins need to be opened from the bonus section before they appear in the game.

1. Open your bonus history and see whether the offer is listed as used, active or expired.
2. Check that the code was entered exactly as shown, with no extra spaces.
3. Confirm that no other bonus was active when you made the deposit.
4. Look in the bonus area for an unopened reward that must be activated first.
5. Refresh the page and sign out and back in, so the balance reloads from the server.
6. For players in Ontario, review the offer terms that apply to that region before you deposit again.
7. If the bonus is still missing, contact casino-daysca.com support with the deposit reference and the code you used.

For Canadian players outside Ontario, the casino days login canada process is the same, and the same bonus rules apply. If you play through days casino on a phone browser, close the tab fully and reopen it before you assume the spins are gone.

Quick Reference

The table below lists the first check for each common problem.

A rejected document is almost always a photo quality issue, so retaking the image solves most cases. A withdrawal that stays pending usually means verification or a bonus condition is still open. Games that fail on a phone are commonly fixed by clearing the browser cache. A missing bonus is often a code or timing problem that the bonus history makes clear.

A login loop usually comes from an old bookmark or a blocker, so opening the site fresh helps. Working through the first check for each problem before contacting support saves a round of messages.

Keep your verification documents current and use the same login details on every device, and most of these problems will not appear in the first place.