You tap the Betr page, and the bonus you expected is missing, or the screen freezes without confirming your action. The most common cause is that a promo code was not entered correctly or a bonus condition was not met before you started.

Missing welcome bonus or free spins after sign-up

After you register or make a qualifying deposit, the bonus balance and free spins do not appear. The system may have ignored your code because of a typo or because the code applies only to a different offer.

• The code was typed with an extra space or wrong letter case.
• No bonus code was entered in the promo field during registration or deposit.
• The offer applies only to a first deposit, and you used a later one.
• You claimed a different welcome offer earlier, and the system allows one per player.
• The deposit method you used is excluded from the promotion.

1. Open your account history and confirm what you entered in the promo field when you signed up.
2. Re-enter the correct code in the bonus section before your next deposit, not after it.
3. Check whether you already used a welcome offer on this account.
4. Use a payment method that the offer accepts, since some methods are excluded.
5. Clear the browser cache and load the page again so the bonus status refreshes.
6. Enter the betr promo code in the correct field and submit it before you deposit.
7. Type the betr bonus bet code exactly as it was given to you, without spaces.
8. Complete any required opt-in step in the promotions area before you fund your account.
9. Contact support with your username and the code you used if the balance still does not update.
10. Ask support to confirm whether the offer is still attached to your account.
11. Keep the confirmation message from support in case you need to follow up later.

When you contact support, include the code, the date and the amount you deposited so the team can trace the offer.

If you have not yet created an account, the sign-up flow on https://au-betr.org asks for a code before you make your first deposit, and skipping that field is the most frequent reason a welcome bonus never appears.

If the bonus is still absent after you repeat these steps, contact support through the live chat on the site and ask them to check the offer status on your account.

Identity verification stuck or documents rejected

Your account shows a pending verification status, or you receive a message that your uploaded document was rejected. The likely cause is that the document was blurry, cropped, expired or did not match the name on your account.

• The photo is out of focus, covered by glare or cut at the edges.
• The document has expired or shows a different name spelling.
• You uploaded a screenshot instead of a photo of the physical document.
• The document type you sent does not match the one requested.
• The file size or format was not accepted by the upload tool.

1. Hold the document flat and take a new photo in good light without flash.
2. Make sure all four corners are visible and no text is hidden.
3. Compare the name spelling with the one on your account and correct it first.
4. Upload the document type that the account page asks for, such as an ID or a proof of address.
5. Use a common file format and keep the file small enough for the uploader to accept.
6. Submit one document at a time and wait for the status to change before adding another.
7. Avoid sending the same file twice, because duplicates slow the review queue.
8. If the page shows an error, reload it and upload again through the same section.
9. Take a screenshot of the rejection message so you can refer to it later.
10. Contact support if the status has not changed after you upload a clear photo.
11. Ask support to confirm which document is still missing or unreadable.

Contact support with the rejection message and a new photo if the status remains pending after several uploads.

Phone browser cannot load the site or games

The page loads slowly, shows a blank screen, or a game stops in the middle of a round on your phone. The usual cause is a weak mobile connection or a browser cache holding an old version of the page.

• Your mobile data or Wi-Fi signal is unstable.
• The browser cache holds outdated files from an earlier visit.
• An ad blocker or privacy extension stops scripts from loading.
• The site is open in several tabs at once, which drains memory.
• Your browser version is old and missing features the page needs.

1. Switch between Wi-Fi and mobile data to see which connection works better.
2. Close all other tabs and reopen the site in a single tab.
3. Clear the browser cache and cookies for the site.
4. Turn off ad blockers or privacy extensions for this page and reload.
5. Update your phone browser to the latest version available.
6. Restart the browser and sign in again.
7. Open the game in the browser rather than through a saved link if the page fails.
8. Wait for the page to finish loading before you tap any game button.
9. Try a different browser if the problem continues on the same phone.
10. Use a stable connection for games that need live updates during play.
11. Contact support with the game name and the exact error text if one game keeps failing.

Contact support with the game title and a screenshot of the error if only one game fails while other pages load normally.

Deposit or withdrawal declined by limits

A payment is refused and a message mentions a limit, a minimum or a maximum amount. The cause is usually that the amount you entered sits outside the range allowed for your account or payment method.

• The amount is below the minimum set for the payment method.
• The amount is above the maximum allowed for one transaction.
• Your account has reached a daily or monthly deposit limit.
• The payment method does not support the amount you entered.
• Your verification status blocks withdrawals until it is completed.

1. Open the deposit or withdrawal page and read the amount range shown next to your chosen method.
2. Adjust the amount so it falls inside that range.
3. Split a large withdrawal into smaller requests if the method allows it.
4. Check whether you have reached a daily or monthly limit on your account.
5. Complete identity verification before you request a withdrawal.
6. Remove any extra characters or spaces from the amount field.
7. Use a payment method that matches your verified name.
8. Try a smaller amount first to confirm that the method works.
9. Reload the cashier page and submit the request again.
10. Keep the reference number of any failed transaction.
11. Contact support with the reference number if the decline repeats for an amount inside the range.

Contact support with the transaction reference if a payment is declined even though the amount is within the allowed range.

Before you press the deposit or withdrawal button, read the amount range shown for your chosen method and make sure your identity is verified. That single habit prevents most declined payments and missing bonuses.